A recent winner of the Three ‘R’s award for Recruitment, Retention and Recognition at the South East Great British Care Awards, Amrit Dhaliwal, CEO, Walfinch home care will discuss how upskilling and wellbeing is key to retention and excellence within the workforce. Higher staff turnover following COVID made us all appreciate our great team members so organisations should resolve to make more effort to retain, train and look after good staff. This could be by taking steps towards improve wellbeing within the working environment, increasing training and mentoring and helping with mental health. Make your organisation a great and fun place to work. Combine this with positive and constructive feedback for individuals to achieve a greater impact on overall care quality.