‘This training could be the difference between a CQC rating of ‘Good’ going to ‘Outstanding.’ – Northumberland County Council.

With the huge rise in mental health issues - particularly in the care industry, because of the pandemic and now the cost-of-living crisis. Tracy has created a programme and protocol which trains managers and staff in how to have difficult conversations easily and protectively around stressful issues such as changing work environments, mental health, and other difficult subjects. Her programme is designed to help staff create self-agency, spot the signs of escalating stress, and gives a protocol to instil in order to protect all involved.